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Conditions Hotel-Net.cz Ltd.
Booking conditions
Please read the following conditions, carefully, to avoid possible future
misunderstandings. The general conditions at the end are there for your
legal safety and ours; and our liability and your security.We really
appreciate your interest in our services. We will do our best to make
your stay in the Czech Republic an enjoyable one. Please pay attention
to the following information.
Rates
All the rates are obligatory given in local currency CZK (Czech Crowns).
All rates shown in other currencies are subject to change depending
on daily foreign currency/CZK exchange rate. The total amount in other
currency is confirmed at the time of payment.
Alternative services
Hotel-net.cz will offer and book alternative services wherever possible
when the requested service is not available. An alternative service
is offered and booked at the same or higher quality as the service requested.
Please advise us if you don't wish to have any alternative services.
Vouchers
Vouchers are issued and sent after receiving a definite confirmation.
Vouchers include all the details about the service and must be presented
at any check-in. If we are advised that you are travelling without a
voucher we will advise the service provider. We are not responsible
for any charges incurred by lack of vouchers.
Refunds
Claims for refunds must be made within 30 days of any disputed service.
Claims must include full details and documentation. If the claimed service
is paid by credit card, a copy of the credit card statement must be
enclosed with the claim.
Office hours
daily 08.00 - 22.00 CET time
(08.00 - 20.00 in low season)
Payments
Payments are available in:
Cash - in Hotel-net.cz office (see office hours) or at check-in, if
it is announced in advance.
Credit Card (VISA-AMEX-EC/MC) - in Hotel-net.cz office (see office hours)
or at check-in if it is announced in advance.
Deposit for at least one night or credit card guarantee is required
at the time of confirmation. Vouchers will be sent after receiving it.
Credit card numbers can be sent via fax number +420-224990999.
Check-in
Check-in is specified on the vouchers. Check-in for all hotels and apartments
is at 14.00.
Cancellations & Changes
For information about cancellation fees, please contact reservation department.
General conditions
To register, customers must be over 18 years.
Hotel-net.cz reserves the right to refuse any booking placed by you. If your booking
is accepted, we will send you an e-mail or fax, confirming acceptance of your
order. Your confirmatory notification will inform you with whom your contract
is made - in some cases it will be Hotel-net.cz, in other cases it will be a third
party where Hotel-net.cz is acting on its behalf.
You undertake that all details you provide to us for the purpose of booking,
ordering or purchasing goods or services are correct, that the credit or debit
card you are using is your own and that there are sufficient funds to cover
the cost of service. If there are any changes to the details supplied by you
it is your responsibility to inform Hotel-net.cz as soon as possible.
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